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  • Disclosure
    Nobody pays me to write any of the copy on my blog, and should I ever have the good fortune that they do, I will declare it. My main employment is as the owner and principal of The Future Place consultancy. The Future Place provides two key services 1) training and services to industry and academic bodies and 2) consultancy services to companies. The details of the companies I work with are a private matter, but if I blog about any company who has paid The Future Place more than expenses recently (approx. two years) I will mention that they are a client. I hold equity in Virtual Surveys and provide consulting services to them from time to time. I am paid to run courses for a number of trade bodies and over the last few years clients have included ESOMAR, AMSRS, MRS, and MRIA.

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Call centres feel the pinch, and so do the staff!

mrweb report that Australian research agency Roy Morgan have sacked 56 call-centre interviewers, by email.

The downturn in CATI can explain the need to reduce staffing levels. However, it is hard to imagine what can justify sacking people by email. I wonder that effect it will have on the morale of the remaining staff?

August 23, 2008 in Business |

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