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  • Disclosure
    Nobody pays me to write any of the copy on my blog, and should I ever have the good fortune that they do, I will declare it. My main employment is as the owner and principal of The Future Place consultancy. The Future Place provides two key services 1) training and services to industry and academic bodies and 2) consultancy services to companies. The details of the companies I work with are a private matter, but if I blog about any company who has paid The Future Place more than expenses recently (approx. two years) I will mention that they are a client. I hold equity in Virtual Surveys and provide consulting services to them from time to time. I am paid to run courses for a number of trade bodies and over the last few years clients have included ESOMAR, AMSRS, MRS, and MRIA.

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Laurent Flores

Thanks Ray - as I am trying to finalize chapter for esomar new research handbook I am looking for data that shows the importance and change of customer satisfaction over time in absolute terms and vs other types of research eg. advertising research? Any data you have you can share, also if you could send me offline Larry's email I think I misplaced it. Thank you!

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